At BC Ceramics Limited t/a GROUT Tiles, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that BC Ceramics is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

BC Ceramics uses your personal data:

  • to provide goods and services to you;
  • to manage any registered account(s) that you hold with us;
  • with your agreement, to contact you electronically about promotional offers and products and services which we think may interest you;
  • We may use the information to customise the website according to your interests.


Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites.


When someone visits we use some third-party services managed by Google, Google Analytics & Google AdWords, to collect standard internet log information, details of visitor behaviour patterns & anonymised web visitor information. We do this to find out things such as the number of visitors to the various parts of the site & to delivery advertisements more effectively. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Google’s privacy policy is available at:


Facebook Pixels and Tracking collect anonymised web visitor information from our website using cookies. We use this Facebook tool to deliver advertisements to Website Visitors on Facebook based on those cookies on our site. We do not make, and Facebook does not make, any attempt to find out the identities of those visiting our website. Facebook’s privacy policy is available at:


Hotjar collects anonymised web visitor information from our website using cookies. Hotjar then aggregates this data to help us understand how users interact with our site. We do not make, and Hotjar does not make, any attempt to find out the identities of those visiting our website. Hotjar’s privacy policy is available at:


We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer at


We use Magento to host our ecommerce platform. Magento gathers information pertaining to orders to assist with fulfilment. The information gathered relating to our orders is used to fulfil customers’ orders. This is held on a secure server to which only senior managers have access to, outside of the fulfilment of orders. Magento’s privacy policy is available at:


You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at


We review this policy every 6 months. This policy was last reviewed on the 8th May 2018.


We may collect the following information:

contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Sale goods will not be accepted for return or credit.

Please see the section below in relation to the return of Special Orders.

The terms offered in this policy are in addition to any statutory rights you may have.


Cookie Name Cookie Description
CART The association with the customer’s shopping cart, A grouping of products that the customer wishes to purchase at the end of their shopping session.
CATEGORY_INFO Stores the category (A set of products that share particular characteristics or attributes) info on the page to load pages faster.
COMPARE The items in the customer’s Compare Products list.
CUSTOMER An encrypted version of the shopper’s customer ID.
CUSTOMER_AUTH Indicates if the customer are currently logged in to the store.
CUSTOMER_INFO An encrypted version of the shopper’s customer group.
EXTERNAL_NO_CACHE Indicates if caching is disabled or enabled.
FRONTEND The customer’s session ID.
GUEST-VIEW Determines if guests can edit their orders.
LAST_CATEGORY The last category visited by the shopper.
LAST_PRODUCT The most recent product viewed by the shopper.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates if the cache can be used to store information.
PERSISTENT_SHOPPING_CART A link to information about the shopper’s cart and viewing history.
RECENTLYCOMPARED Items recently compared b the shopper.
STF Information on products the shopper has emailed to friends.
STORE The store view or language chosen by the shopper.
USER_ALLOWED_SAVE_COOKIE Indicates if the shopper allows cookies to be saved.
VIEWED_PRODUCT_IDS The products recently viewed by the shopper.
WISHLIST An encrypted list of products added to the shopper’s wishlist.
WISHLIST_CNT The number of items in the shopper’s wishlist.